Thrilled to Bits: A Review of Emotional Intelligence in AI

Abstract

Research on emotion technology in artificial intelligence is taking off, but there has been less attention on the possible applications of emotions and emotional intelligence in artificially intelligent systems. Reviewing contemporary literature, this thesis provides a comprehensive overview of emotion in humans, affective computing and modern emotion technologies. Additionally, recent literature is synthesized to provide key areas that could and should benefit from emotionally intelligent systems. It is concluded that especially in healthcare, education and customer service, future emotionally intelligent systems may thrive.